Ecuagenera order missing plants

[RoutineDisco]

Hi everyone,

I recently placed an order from ecuagenera with 6 plants, and only 4 came. They gave me a little sheet of plants in the order noting which ones were in this shipment and 5 of them were checked off…but online my shipment is considered fulfilled. I would really like to get these last two plants but I’ve emailed and texted multiple times with no response. Any suggestions or has this happened to anyone else?

[Grawski]

Sad to say, but this seems to be a common theme. I sent two emails to Ecuagenera about my order missing one plant, and also sent two texts to Ecuagenera. I then filed a dispute through my credit card for only the cost of the one missing plant. As of today, I have not heard back from my credit card company. It's a damn shame, because the plants I did receive were very nice healthy plants.

[RoutineDisco]

Yeah, everything I actually got was in great shape. Did you order from Ecuagenera or Ecuagenera USA (FL nursery)? Because they have so many plants I want but I’m not comfortable risking another $50 or so dollars and having to file a dispute again.

[estación seca]

Try writing them by responding to one of the confirmation E-mails they sent you.