New phal orchid owner - droopy leaves

[Twinkly1216]

I recently acquired my first orchid - it was a gift and it was delivered. It was packed in moss.

When I first got it I checked for moisture and bc the moss still felt a bit damp I did not water it right away. I also checked the roots through the container (the little plastic one inside the decorative one), placed it in a window that gets bright but indirect light (I think it's east facing but I'm not positive) and left it for about 5 or so days before I watered it for the first time. Things were going fine until then.

Because it's so tightly packed in moss I did not want to risk compacting it by watering overhead so I filled a large bowl with water, used a knife to stab about 10 or so small holes all around the plastic container (in addition to the drainage hole already there at the bottom) and sat it in the water for about 10 minutes as was recommended in a youtube video I watched. Then I picked it up, let some water drain and then gently squeezed the container to release as much excess water as I could before putting it back into the decorative container. I did not fertilize for this watering.

A couple days later I checked the orchid and one of the bottom leaves felt a little softer than the other 3. Today I checked it again and the other bottom leaf feels soft now as well. They are both also drooping a bit. The top leaves are fine. I checked the roots again and they haven't changed since I looked last time.

So...too much water? Not enough light? Fertilizer? Container too small? Temperature? Please help!

I don't know if this is relevant or not but the day before I watered one of the buds opened up and that flower is currently in full bloom. I read on another thread that this could be using up nutrients for the leaves?

Thanks in advance for any advice!

I have pictures but can't figure out how to post them.