Horrible ebay experience. Are these healthy phals?

[joveaurora]

I bought these orchids from ebay.

https://picasaweb.google.com/MsMayZh...eat=directlink

I was upset when it arrived via media mail which took 5 days from MD to NY.

Next I emailed the seller about the condition of the plants and ask why they would send it via media mail. This is what the seller wrote...
======================
"I'm not sure how familiar you are with orchids. Both plants look healthy to me. Older roots and dead roots wick water into the plant and help retain water. Are the leaves succulent or turgid? The moss that was attached to the roots should remain on them unless they are immediately going to be transplanted. Removing the moss usually does more harm than good for one the tiny root hairs are attached to it and two there are good symbiotic fungi that are in that moss that help the orchid grow. If the leaves are flaccid which it doesn't look like from your picture then I can refund or send out new plants once both are returned to me. If you want new plants or a refund both plants will need to be sent back undamaged/alive.

Once in a while I order exotic orchids from China and Japan they are in the mail from at least a month and arrive in good condition. Orchid are much more hardy than people give them credit for."
===============

Now someone tell me that the seller is correct and that these plants are perfectly healthy? Should I ask for replacement or refund? Either way I am going to lose out of shipping both way. What a horrible experience.