Almost dead vanda... or so I think

[Cookiemonster]

I just bought a vanda from orchids.com or norman orchids, and this vanda is small but the leaves some of the ends are black, some appear to be cut off, the roots seem to be a mess, most of them appear to be dark brown (dry I'd believe) or dead and I want to know does this sound like a healthy plant or not, if not then I'll be calling them back later today and asking for a refund or a different plant ...

Based on what Im finding online I'm very irritated might I add, the spike was brown (dry and dead) as well ....


Let me know what you think, I'll try to take pictures, but it might be awhile...