That's too bad about your experience at Norman's Orchids. I've had mixed results when I've ordered from them in the past. Perhaps you could find another vendor in your vicinity (surely there are lots of options in L.A.) to start patronizing. I don't really take attitudes and personalities into account when buying an orchid. But you should, at a minimum, expect to get what you're buying. And I believe that an honorable and intelligent vendor would be keen on correcting an error very quickly. If Norman himself (or his namesake company) isn't willing to do that, then you have little to lose by letting him know that he's not the only game in town.
For Phalaenopsis bellina, you will get both quality plants and outstanding customer service from Krull Smith. You may want to prepare for a little sticker shock when you see their prices, but I speak from personal experience that their phals are always high quality, large flowering-size plants. I have purchased several of their bellinas over the last year, and they're magnificent plants. You could also try Big Leaf Orchids for this (and other) species.
Good luck with your search.
Steve
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