At Normans they are having too much fun!
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Old 05-22-2018, 04:03 PM
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sweetjblue sweetjblue is offline
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Join Date: Sep 2006
Zone: 6a
Member of:AOS, IPA, COS
Location: New England
Posts: 1,370

Originally Posted by Optimist View Post
Day 5 after contacting them with the error, no response. Norman told me that they contacted me. It didn't happen.
I recently (Friday) sent them an email regarding a cross I got from them in regards to a name. Picture says one thing, their listing says another and there is no such cross registered. Still haven't heard back.

So it's not just you, just BAD customer service.

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Old 05-22-2018, 07:10 PM
Optimist Optimist is offline
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Join Date: Aug 2013
Zone: 6b
Location: New Mexico
Posts: 2,505
At Normans they are having too much fun! Female

I have made 2 purchases from them, and both times they were off-- I bought a very expensive cattleya, and they cut off 2 leaves, like they wanted it to fit into the box or something. And now, I had been looking for that plant for several years, and thought, __ well the last time wasn't so bad. It was horrible!!!

Today I figured that it was not worth it. I will take the replacement plant they put into my package. I do not like it, and would not have ever bought it. I lost some money because the plant they gave me was less money than the plant I bought. I just have had it up to there-- I will take the plant and care for it, and learn to love it.

On the other side, I had a great experience with a gal on ebay selling a kind of "rescue" No-ID paph that needed some care. Dealing with her (or maybe him, I don't know) made me feel like a person again, and not a chump.
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