I will not go into detail but I will never order from Seattle Orchids again.
As for being picky, I choose my orchids for the long-term so, as long as I get an orchid that will grow and it is the right orchid, I am happy. I collect many types of plants and have been ordering plants and even orchids from non-local vendors since the catalog/order-form-and-check days. I know plants are living individuals and I don't expect perfection from them.
I agree...there are many really great vendors out there and I am happy to give my business to them as well as to recommend them over and over.