Orchidweb - what is your experience?

[astrid]

Hello everyone!!

I did a quick search to see what has been said about orchidweb.com, but I did not find many posts discussing them. I saw one positive review of them, but otherwise I don't see much on here!

So I wanted to ask, what's your experience?

Do they ship well-packaged plants?
Do the plants arrive healthy?
How is their customer service?
Do they replace sickly plants?

Thank you!!
I want to buy a second sedirea japonica from them (I bought a mounted one from Andy's) and maybe buy from them in the future.

I think I worry because "orchidweb" sounds so similar to "orchids.com" and I know orchids.com has some pretty negative feedback on here (bad customer service, sick plants arriving, and so on).