I just got this reply from the staff -
They appear to be really nice people indeed and it's soooo dissapointing!
"Unfortunately, shipping to Canada requires permits that are costly and can take a long time to get. We don't ship anywhere that requires that type of documentation. The previous owners did ship to Canada for some time, but eventually gave it up. I wish we could help you! Hopefully, you can find an orchid business in your area or one that will ship.
Best Regards and Happy Holidays,
Orchids Garden Centre & Nursery, Inc.
(parent company of Oak Hill Gardens)
4823 CTH Q
Waunakee, WI 53597