Orchid shipped with mites

[gerneveyn]

This is my first experience with this vendor, who has had mixed reviews on this forum. Today I received the phal that I ordered and found mites on the undersides of the leaves and in the crown. What would you do if this happened to you? This actually happened to me a few years ago with a different vendor, and I lost the phal to the mites. I have sprayed this plant with Orange Guard, but I am disappointed.

[silken]

I would be contacting them and if possible have a macro photo taken the day you got it to send to them. I hope you can eradicate the mites.

Maybe people should know who this vendor is so they can avoid them.

[gerneveyn]

The vendor is Orchids.com.

[Leafmite]

Mites are bad. I would contact them immediately, though, and nicely let them know. The longer you wait, the less likely they will do anything. Plus, you are doing them a favor as if one orchid has mites, others will too.
Leafmite

[Bud]

You demand to have your money back. It is an infected plant and they have no bussiness selling them to you; it can also infect your other plants. You can write them about the situation and if they ignore you; you can report them to the bussiness bureau...the worst you can do is sue them at your local small claims court. They will be required to appear in court wherever they are in the land. That will teach them...

[tucker85]

I would contact them immediately. I've bought many plants from them and I've always had a good experience. I'm assuming they would either replace the plant or give you your money back. Please let us know how they respond to your problem.

[Ray]

If you paid with a credit card, if you do not get satisfaction from the vendor, you can challenge the charge with the card issuer.

You won't have to pay for the purchase or interest until it is resolved, and you have shifted the onus to the vendor to make it right.

If they don't, the vendor will have the amount received AND a "chargeback fee", usually around $20, debited from their account, you will not pay for the plant, and get to keep it.

[camille1585]

You should definitely contact them, vendors should not be sending infested plants! A good honest grower will willingly fix the situation, and perhaps they were unaware of the infestation (it can happen). If they don't fix it, well don't drop the issue then follow Ray's advice, there is no excuse for refusing a refund on something that is clearly their fault.

[King_of_orchid_growing:)]

Orchids.com is also known as Norman's Orchids. They're located in Montclaire, CA.

[lostonthebeach]

Originally Posted by Ray

If you paid with a credit card, if you do not get satisfaction from the vendor, you can challenge the charge with the card issuer.

You won't have to pay for the purchase or interest until it is resolved, and you have shifted the onus to the vendor to make it right.

If they don't, the vendor will have the amount received AND a "chargeback fee", usually around $20, debited from their account, you will not pay for the plant, and get to keep it.

Good to know.