So I ordered from them yesterday for the first time and spent over $100.
I spoke to them on the phone to find out if they were having back-log from orders during the winter months and stated that i had to travel soon and hoped that they could try and push out my order as soon as they could. The lady was very pleasant in telling me that their sales reps were out on lunch and that she could call me back or when I place the order online just to make a note in the order comments box. I did and they actually shipped out the plants a few hours later and sent me the tracking information. They are supposed to get here saturday morning; I will update on how it all turned out.
Overall I am very pleased at their attention to detail thus far.