Hi Graham, That's really sad to read your bad experience. In your case I would really give them a call and ask for a refund and if necessary to send back the received plant. And no matter what the result from this is, DO NOT buy from them anymore. You can try with Schwerter Orchideensucht (link placed here by Shakkai). I have bought several plants from them and have been always more than happy with the plants, the shipping and the handling of complains. I received once a "flowering size" Cycnoches hageii from them, but when I opended the box, it seems to be too small for me and obviously not flowering size. They send me a picture of plant the same size that had flowered at the nursery, explainning that was the reason it is sold as flowering sze, but they could understand my position, and for the next order I received a free plant of my choice! in another time I ordered some plants for a friend in Italy, but the italian post messed it up and the plants came back to Germany: even if the plants had sufferen during more than one month in a box travelling between Germany and Italy, I could choose different plants (for the same amount of money, as I already had them all) to substitute that order and to be sent to me.
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