I agree, go get a refund! Big growers like that are impossible to talk to. It's already impossible enough to get email replys back from them, let alone speak to someone! It's a shame, you had a really nice looking one. But as mentioned, you can get another elsewhere, from someone who cares about the plants they grow. At least you would be sure to start with a happy healthy plant.
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Camille
Completely orchid obsessed and loving every minute of it....
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